Terms & Conditions
1. Introduction
Welcome to Ragora.
Ragora is a technology-enabled agri-commerce brand engaged in sourcing, grading, packaging, branding, distribution, and sale of garlic and other agricultural products through online and offline channels.
These Terms & Conditions ("Terms") govern your access to and use of the Ragora website, mobile applications, online store, and related services ("Platform"). By accessing, browsing, registering, or placing an order on the Platform, you agree to comply with these Terms. If you do not agree with these Terms, please discontinue use of the Platform.
2. Definitions
For the purpose of these Terms:
- Ragora refers to the brand, website, platform, products, services, employees, authorized representatives, and business partners operating under Ragora.
- Company refers to the legal entity operating the Ragora platform.
- Platform means the Ragora website, mobile application, online portal, and associated digital services.
- Customer means any person, business, institution, or organization purchasing or using the Platform.
- Seller means Ragora or any authorized business partner permitted to sell products through the Platform.
- Products include garlic, spices, agricultural products, food products, packaged goods, and any other products listed on the Platform.
3. Eligibility
You represent that:
- You are at least 18 years of age.
- You possess legal capacity to enter into binding agreements.
- All information submitted is true and accurate.
- You will use the Platform only for lawful purposes.
Business entities placing orders confirm that the individual placing the order has appropriate authority.
4. User Account
Customers may create an account to enjoy additional features including:
- Order history
- Saved addresses
- Faster checkout
- Wholesale enquiries
- Promotional offers
Customers are responsible for maintaining the confidentiality of their login credentials.
Ragora is not responsible for losses arising from unauthorized use of customer accounts.
5. Accuracy of Information
Customers agree to provide accurate:
- Name
- Address
- Contact number
- Email address
- GST details (where applicable)
Incorrect information resulting in failed deliveries or additional expenses may lead to extra charges.
6. Products
Ragora specializes in agricultural commodities.
Customers acknowledge that agricultural products naturally vary in:
- Colour
- Shape
- Size
- Skin appearance
- Moisture
- Weight
- Aroma
Such natural variations shall not be considered defects.
Product photographs are representative images only and may differ slightly from the delivered product.
7. Product Grading
Ragora classifies products according to internal quality standards.
Current garlic grades include:
- Prime
- Standard
- Economy
8. Product Availability
Availability is subject to:
- Harvest season
- Market supply
- Weather conditions
- Transportation
- Inventory
Ragora reserves the right to discontinue or limit any product without prior notice.
9. Pricing
All prices are displayed in Indian Rupees (INR).
Prices may change without prior notice due to:
- Market fluctuations
- Procurement costs
- Seasonal availability
- Transportation expenses
- Government regulations
The final price applicable is the price displayed at checkout.
10. GST & Taxes
Applicable taxes shall be charged according to prevailing Indian laws.
GST invoices will be issued where applicable.
Customers requesting GST invoices should provide correct GST details before order confirmation.
11. Order Acceptance
Submission of an order does not constitute automatic acceptance.
Orders become confirmed only after:
- Successful payment (where applicable)
- Product availability verification
- Internal quality approval
- Fraud verification
Ragora reserves the right to reject or cancel any order without assigning a reason.
12. Order Cancellation by Ragora
Orders may be cancelled due to:
- Stock unavailability
- Pricing errors
- Technical issues
- Payment verification failure
- Suspected fraudulent activity
- Regulatory restrictions
- Force majeure events
13. Shipping
Shipping timelines published on the website are estimates only.
Actual delivery depends upon:
- Courier operations
- Weather
- Public holidays
- Government restrictions
- Remote delivery locations
Delayed delivery alone shall not constitute grounds for compensation.
14. Inspection Upon Delivery
Customers are advised to inspect packages immediately upon delivery.
Any visible damage, incorrect product, or quality issue should be reported within the timeline specified in the Return, Refund & Replacement Policy.
15. Quality Assurance
Every shipment undergoes quality inspection before dispatch.
Despite quality checks, agricultural products may naturally vary between harvest seasons.
16. Intellectual Property
Unless otherwise stated, all rights relating to:
- Ragora name
- Logo
- Brand identity
- Website design
- Product descriptions
- Images
- Graphics
- Catalogues
- Marketing materials
are owned by or licensed to Ragora.
17. Acceptable Use
Customers shall not:
- Use the Platform for unlawful purposes.
- Attempt unauthorized access to systems or data.
- Introduce malicious software or harmful code.
- Interfere with Platform operations.
- Copy website content without authorization.
- Misrepresent Ragora products or services.
18. Promotional Offers
Discounts, coupons, promotional campaigns, referral offers, and seasonal sales are subject to separate terms.
19. Wholesale Orders
Wholesale pricing, minimum order quantities, payment terms, and logistics may differ from retail orders.
Separate commercial terms may apply to distributors, retailers, and institutional buyers.
20. Marketplace Services (Future Expansion)
As Ragora expands into a multi-vendor marketplace, third-party sellers may offer products through the Platform.
Each seller will remain responsible for the accuracy, legality, quality, and compliance of their own products, while Ragora may facilitate the platform, payment processing, and customer support.
Additional Seller Terms and Marketplace Policies will apply where relevant.
21. Limitations of Liability
To the maximum extent permitted by applicable law, Ragora shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from the use of the Platform or products.
Ragora's aggregate liability, if any, shall not exceed the amount paid by the customer for the specific order giving rise to the claim.
22. Force Majeure
Ragora shall not be responsible for delays or failure to perform obligations caused by events beyond its reasonable control, including natural disasters, floods, fires, pandemics, transport disruptions, labour disputes, government actions, power failures, cyber incidents, or other force majeure events.
23. Privacy
Use of the Platform is also governed by the Ragora Privacy Policy, which forms an integral part of these Terms.
24. Amendments
Ragora may revise these Terms from time to time.
Updated versions will become effective upon publication on the Platform unless otherwise stated.
Continued use of the Platform constitutes acceptance of the revised Terms.
25. Governing Law & Jurisdiction
These Terms shall be governed by the laws of India.
Any dispute arising from or relating to these Terms shall be subject to the jurisdiction of the competent courts at the location of the Company's registered office, unless otherwise required by applicable law.
26. Contact Us
For questions regarding these Terms & Conditions, customers may contact Ragora through the official contact details published on the Platform.
