Privacy Policy
1. Introduction
Ragora ("Ragora", "we", "our", or "us") respects your privacy and is committed to protecting the personal information of our customers, visitors, business partners, and users of our website, mobile applications, and related services ("Platform").
This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices available to you.
By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy.2. Information We Collect
Depending on your interaction with Ragora, we may collect the following categories of information:
Personal Information
- Full name
- Mobile number
- Email address
- Billing address
- Shipping address
- Business name
- GSTIN (where applicable)
Order Information
- Products ordered
- Quantity
- Order value
- Delivery preferences
- Invoice details
Payment Information
Payments are processed through authorized payment gateways.
Ragora does not store complete debit card, credit card, UPI PIN, CVV, internet banking credentials, or other sensitive payment authentication information.
We may receive limited transaction details such as:
- Transaction reference number
- Payment status
- Payment method
- Payment date and time
Technical Information
When you visit the Platform, we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Language settings
- Time zone
- Website usage statistics
- Clickstream information
Communication Records
If you contact us, we may retain:
- Emails
- Chat messages
- Customer support requests
- Feedback
- Complaint records
3. How We Use Your Information
We use collected information for legitimate business purposes, including:
- Processing customer orders
- Shipping products
- Customer support
- Order notifications
- Invoice generation
- Fraud prevention
- Product quality management
- Website improvement
- Analytics
- Marketing communications (where permitted)
- Business reporting
4. Marketing Communications
With your consent or where otherwise permitted by law, Ragora may send:
- Promotional offers
- Product launches
- Festival discounts
- Wholesale opportunities
- Newsletters
- Service announcements
You may unsubscribe from promotional communications at any time.
5. Sharing of Information
Ragora does not sell customer personal information.
We may share information with trusted third parties only as necessary to operate our business, including:
- Courier and logistics partners
- Payment gateway providers
- Cloud hosting providers
- Website technology providers
- Customer support service providers
- Accounting and audit professionals
- Government authorities where legally required
All service providers are expected to protect personal information appropriately.
6. Data Security
Ragora implements reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.
7. Data Retention
We retain personal information only for as long as necessary to:
- Complete transactions
- Provide customer support
- Meet accounting requirements
- Comply with tax laws
- Resolve disputes
- Enforce contractual obligations
8. Customer Rights
Subject to applicable law, customers may request to:
- Access their personal information
- Correct inaccurate information
- Update contact details
- Delete eligible personal information
- Withdraw marketing consent
- Raise privacy concerns
Certain information may need to be retained to comply with legal or regulatory obligations.
9. Children's Privacy
The Platform is not intended for children under 18 years of age.
Ragora does not knowingly collect personal information from children.
10. Third-Party Links
The Platform may contain links to third-party websites.
Ragora is not responsible for the privacy practices, content, or security of external websites.
Users should review the privacy policies of those websites independently.
11. International Access
The Platform is intended primarily for users in India.
If accessed from outside India, users understand that their information may be processed in accordance with Indian laws and this Privacy Policy.
12. Changes to this Privacy Policy
Ragora may revise this Privacy Policy periodically.
The updated version will be published on the Platform with the revised effective date.
13. Contact Us
For questions regarding this Privacy Policy or your personal information, please contact Ragora through the official contact details provided on the Platform.
Cookie Policy
1. What Are Cookies?
Cookies are small text files placed on your device when you visit our website.
2. Cookies Used by Ragora
The Platform may use the following categories of cookies:
Essential Cookies
Required for basic website functionality such as:
- Login sessions
- Shopping cart
- Checkout
- Security
These cookies cannot generally be disabled without affecting website functionality.
2. Cookies Used by Ragora
The Platform may use the following categories of cookies:
Essential Cookies
Required for basic website functionality such as:
- Login sessions
- Shopping cart
- Checkout
- Security
These cookies cannot generally be disabled without affecting website functionality.
Performance Cookies
Used to understand:
- Visitor numbers
- Popular pages
- Website performance
- Navigation behavior
This information helps improve user experience.
Functional Cookies
These cookies remember customer preferences such as:
- Language
- Location
- Previously viewed products
- Login preferences
Analytics Cookies
Analytics tools may collect anonymous information regarding website usage to help us improve our services.
Marketing Cookies
Where applicable, marketing cookies may be used to:
- Display relevant advertisements
- Measure campaign effectiveness
- Personalize promotional content
These cookies are used only in accordance with applicable laws and your consent where required.
3. Managing Cookies
Most web browsers allow users to:
- View cookies
- Delete cookies
- Block cookies
- Configure cookie preferences
Disabling certain cookies may affect the functionality of the Platform.
4. Third-Party Cookies
Certain integrated services, such as payment gateways, analytics providers, embedded content, or social media integrations, may place their own cookies.
Ragora does not control the cookie practices of third-party providers.
5. Updates
This Cookie Policy may be updated periodically to reflect operational, legal, or technical changes.
The latest version will always be available on the Platform.
6. Contact us
For questions regarding cookies or privacy practices, customers may contact Ragora using the official contact information published on the Platform.
