Packaging & Shipping Policy
1. Introduction
At Ragora, we are committed to delivering fresh, hygienically packed, and quality-graded agricultural products to our customers. This Packaging & Shipping Policy explains how products are packed, processed, shipped, and delivered.
By placing an order through the Ragora Platform, you agree to this Policy.
2. Quality Inspection Before Dispatch
Every order undergoes a quality inspection before dispatch.
Our inspection process may include:
- Product grading
- Size verification
- Visual quality inspection
- Packaging inspection
- Quantity verification
- Final dispatch approval
Only products meeting Ragora's quality standards are approved for shipment.
3. Packaging Standards
Ragora uses packaging materials selected to:
- Protect freshness
- Minimize physical damage
- Maintain hygiene
- Reduce moisture exposure
- Improve transportation safety
Packaging methods may change depending on:
- Product type
- Grade
- Quantity
- Destination
- Weather conditions
4. Packaging Sizes
Products may be supplied in:
Retail Packs
- 1 kg
- 2 kg
- 5 kg
Wholesale Packs
Bulk packaging is available for B2B customers placing orders above 30 kg.
Packaging dimensions and materials may vary depending on product grade, supplier, and logistics requirements.
5. Environment & Sustainability
Where reasonably practicable, Ragora aims to use packaging materials that balance product protection with environmental responsibility.
Packaging choices may evolve as improved materials become commercially viable.
6. Shipping Coverage
Ragora delivers to eligible serviceable locations across India.
Delivery availability depends on:
- Courier network coverage
- Transport accessibility
- Local regulations
- Service availability in the destination area
Certain remote locations may require additional delivery time or may not be serviceable.
7. Order Processing
Orders are generally processed within 1–2 business days after successful payment confirmation.
Processing time may increase during:
- Festivals
- Public holidays
- Seasonal demand
- High-volume sales
- Adverse weather conditions
8. Estimated Delivery Timeline
Estimated delivery timelines are:
Tamil Nādu
- 2–5 business days
Other Regions of India
- 3–7 business days
These timelines are estimates only and are not guaranteed delivery commitments.
8. Estimated Delivery Timeline
Estimated delivery timelines are:
Tamil Nādu
- 2–5 business days
Other Regions of India
- 3–7 business days
These timelines are estimates only and are not guaranteed delivery commitments.
9. Shipping Charges
Shipping charges are calculated during checkout based on:
- Delivery location
- Package weight
- Package dimensions
- Order value
- Courier service selected
Where applicable, free shipping promotions will be displayed during checkout.
10. Delivery Attempts
Courier partners generally make multiple delivery attempts.
If delivery fails because of:
- Incorrect address
- Incorrect contact number
- Customer unavailable
- Customer refusal
- Inaccessible location
11. Delivery Confirmation
Delivery is considered complete when the shipment is successfully delivered to the address provided by the customer or accepted by an authorized recipient at that location.
Customers should ensure someone is available to receive the shipment.
12. Damaged Packages
Customers should inspect the package immediately upon delivery.
Visible damage should be reported within 24 hours by providing:
- Order number
- Photographs of the outer package
- Photographs of the product
- Description of the issue
13. Delivery Delays
Unexpected delays may occur because of:
- Weather conditions
- Natural disasters
- Transport disruptions
- Government restrictions
- Public holidays
- Labour strikes
- Force majeure events
14. Bulk Orders
Wholesale, distributor, hotel, restaurant, institutional, and corporate orders may be dispatched using different logistics arrangements.
Delivery schedules for bulk orders will be communicated during order confirmation.
15. Risk & Ownership
Risk in the products generally passes to the customer upon successful delivery at the designated delivery address.
16. Customer Responsibilities
Customers are responsible for:
- Providing accurate delivery information
- Ensuring accessibility to the delivery location
- Receiving shipments promptly
- Inspecting products upon delivery
- Storing products appropriately after delivery
Payment Terms & Conditions
1. Introduction
This Payment Policy governs all payments made for purchases through the Ragora Platform.
2. Accepted Payment Methods
Ragora may accept one or more of the following payment methods, subject to availability:
- UPI
- Credit Cards
- Debit Cards
- Net Banking
- Digital Wallets
- Bank Transfer (for approved B2B customers)
- Other payment options displayed during checkout
3. Payment Security
Payments are processed through secure third-party payment gateway providers.
Ragora does not store:
- Card numbers
- CVV
- UPI PIN
- Internet banking passwords
- Other confidential payment credentials
4. Payment Confirmation
Orders are confirmed only after:
- Successful payment authorization
- Verification by the payment gateway (where applicable)
- Successful order validation
Customers will receive an order confirmation upon successful processing.
5. Failed Transactions
If payment is debited but the order is not confirmed, customers should contact Ragora Customer Support with:
- Order reference (if available)
- Transaction ID
- Payment date
- Amount paid
Eligible refunds will be processed in accordance with the payment provider's procedures and applicable banking timelines.
6. Pricing
All prices displayed on the Platform are in Indian Rupees (INR).
Prices may change due to:
- Market fluctuations
- Procurement costs
- Transportation expenses
- Seasonal variations
- Government regulations
7. GST & Tax Invoices
Where applicable, GST will be charged in accordance with Indian tax laws.
Customers requiring GST invoices should provide accurate GST registration details before order confirmation.
GST invoices will not generally be modified after issuance except where permitted by law.
8. Fraud Prevention
Ragora reserves the right to:
- Verify transactions
- Request additional identity verification
- Cancel suspicious orders
- Refuse high-risk transactions
These measures help protect customers and the Platform from fraudulent activities.
9. Promotional Offers
Coupons, discounts, promotional codes, and special pricing:
- Cannot generally be combined unless specifically permitted.
- May have expiry dates.
- May be withdrawn or modified without prior notice.
- Are subject to their respective promotional terms.
10. Refunds
Approved refunds will generally be processed to the original payment method.
The time taken for the refund to appear depends on:
- Payment gateway
- Bank processing timelines
- Applicable financial institution procedures
11. Wholesale Payment Terms
Approved B2B customers may receive customized commercial terms, including:
- Advance payment
- Partial advance payment
- Credit terms (subject to approval)
- Purchase Order (PO)-based billing
- Bank transfer settlements
Such arrangements are governed by separate business agreements.
12. Outstanding Payments
For approved credit customers, Ragora reserves the right to:
- Suspend further supplies
- Charge applicable late payment fees where agreed
- Withdraw credit facilities
- Initiate recovery proceedings if required under applicable law
13. Currency
All transactions are processed in Indian Rupees (INR) unless otherwise agreed in writing.
14. Payment Disputes
Customers should notify Ragora promptly regarding any payment discrepancy.
Both parties will cooperate in good faith to investigate and resolve payment-related issues.
15. Changes to Payment Policy
Ragora reserves the right to amend this Payment Policy at any time.
Updated versions become effective upon publication on the Platform.
Return, Refund & Replacement Policy
Return, Refund & Replacement Policy
1. Introduction
At Ragora, customer satisfaction and product quality are our highest priorities. Every order is inspected, graded, and packed with care before dispatch.
As Ragora primarily deals in fresh and agricultural products, including garlic, natural variations in appearance, size, color, and moisture are expected characteristics of agricultural produce.
This policy explains when returns, refunds, or replacements may be considered.
By placing an order through the Ragora Platform, customers agree to this Policy.
2. Nature of Agricultural Products
Garlic and other agricultural products are natural commodities.
Accordingly, customers acknowledge that products may naturally differ in:
- Size
- Shape
- Skin texture
- Colour
- Aroma
- Moisture level
- Harvest characteristics
3. Quality Assurance
Before dispatch, Ragora conducts internal quality inspections that may include:
- Product grading
- Size verification
- Visual inspection
- Quantity verification
- Packaging inspection
Products are dispatched only after completing these quality checks.
4. General Return Policy
Due to the perishable and seasonal nature of agricultural products, returns are generally not accepted.
However, Ragora understands that genuine issues may occasionally occur during packing, transportation, or delivery.
Such requests will be reviewed individually based on the information provided by the customer.
Approval is entirely at Ragora's discretion.
5. Eligible Cases (Subject to Company Approval)
Customers may request a replacement or refund in the following situations:
- Wrong product delivered
- Incorrect quantity supplied
- Package significantly damaged during transit
- Product spoiled before delivery
- Serious quality issue inconsistent with the purchased grade
- Missing items in the shipment
- Delivery of an incorrect order
Each request is subject to verification. Submission of a request does not automatically guarantee approval.
6. Reporting Timeline
Customers must report any issue within 24 hours of delivery.
Requests should include:
- Order Number
- Customer Name
- Contact Number
- Clear photographs of the product
- Photographs of the packaging
- Description of the issue
Late claims may not be accepted because product condition can change rapidly after delivery.
7. Investigation Process
Upon receiving a claim, Ragora may:
- Review submitted photographs
- Verify dispatch records
- Check quality inspection reports
- Review courier information
- Contact the customer for additional information
Additional evidence may be requested where necessary.
8. Replacement Policy
Where approved and stock is available, Ragora may provide:
- Full replacement
- Partial replacement
- Replacement of affected items only
Replacement timelines may vary depending on stock availability and delivery location.
9. Refund Policy
Where replacement is not practical or appropriate, Ragora may approve:
- Full refund
- Partial refund
- Store credit (where offered)
Refunds will normally be processed to the original payment method unless another method is mutually agreed. Processing time depends on the payment gateway and banking system.
10. Non-Eligible Cases
Returns, refunds, or replacements will generally not be approved for:
- Change of mind
- Personal taste preference
- Minor natural variations
- Improper storage after delivery
- Delay in opening the package
- Claims made after 24 hours
- Damage caused by the customer
- Incorrect delivery information provided by the customer
- Refusal to accept delivery
- Products already consumed, repacked, or altered
11. Bulk & Wholesale Orders
Wholesale orders are inspected before dispatch.
Customers receiving bulk consignments are encouraged to inspect the shipment immediately upon delivery.
Claims for wholesale orders must also be reported within 24 hours unless otherwise agreed in writing.
12. Repeated Claims
Ragora reserves the right to investigate repeated or suspicious claims.
Fraudulent or abusive requests may result in:
- Rejection of the claim
- Suspension of customer account
- Restriction of future purchases
- Legal action where appropriate
13. Customer Responsibilities
Customers are responsible for:
- Providing accurate delivery information
- Receiving deliveries promptly
- Inspecting products upon delivery
- Storing products in appropriate conditions
- Reporting issues within the specified timeline
14. Final Decision
All return, refund, and replacement requests are subject to review by Ragora.
After evaluating the available information and supporting evidence, Ragora reserves the right to make the final decision regarding approval, rejection, replacement, refund, or any other appropriate resolution.
15. Policy Updates
Ragora may revise this Policy from time to time.
The latest version published on the Platform will supersede previous versions.
Cancellation Policy
Cancellation Policy
1. Introduction
This Cancellation Policy explains when and how customers may cancel orders placed through the Ragora Platform.
Because Ragora deals with fresh agricultural products, orders are processed quickly after confirmation to preserve product quality and freshness.
2. Customer Cancellation
Customers may request cancellation before the order enters processing or dispatch.
Cancellation requests should be submitted as soon as possible through the available customer support channels.
3. Orders That Cannot Normally Be Cancelled
Cancellation requests may not be accepted after:
- Products have been graded
- Packaging has been completed
- The order has been dispatched
- The shipment has been handed over to the logistics partner
- The product is specially procured or packed for the customer
4. Bulk & Wholesale Orders
Bulk, distributor, institutional, and corporate orders are generally prepared specifically for each customer. Accordingly, such orders cannot normally be cancelled after confirmation unless otherwise agreed in writing. Any approved cancellation may be subject to reasonable costs already incurred.
5. Company-Initiated Cancellation
Ragora reserves the right to cancel an order due to circumstances including:
- Product unavailability
- Inventory shortages
- Pricing or technical errors
- Payment verification failure
- Suspected fraud
- Regulatory restrictions
- Force majeure events
- Safety or quality concerns
Where payment has been received, eligible amounts will be refunded in accordance with the applicable refund process.
6. Refund for Cancelled Orders
If a customer cancellation request is approved before dispatch, any eligible refund will normally be processed to the original payment method.
Refund processing time depends on:
- Payment gateway
- Banking system
- Financial institution
7. Refused Deliveries
If a customer refuses delivery without a valid reason accepted by Ragora, the Company may deduct applicable logistics, handling, and administrative costs before processing any eligible refund.
8. Incorrect Customer Information
If delivery fails because of incorrect address, contact details, or customer unavailability, cancellation or refund requests may be declined or adjusted after deducting actual costs incurred.
9. Promotional Orders
Orders placed using promotional offers, coupons, or special discounts remain subject to this Cancellation Policy. Any promotional benefits associated with a cancelled order may be withdrawn.
10. Marketplace Orders (Future Expansion)
When third-party sellers operate on the Ragora Platform, cancellation rights may vary depending on the seller's operational requirements and applicable marketplace policies. Additional seller-specific cancellation terms may apply.
11. Abuse of Cancellation Facility
Ragora reserves the right to investigate excessive or repeated cancellations.
To protect the Platform and other customers, Ragora may:
- Restrict Cash on Delivery (if offered)
- Limit future purchases
- Suspend customer accounts
- Decline future orders where misuse is identified
12. Changes to this Policy
Ragora may amend this Cancellation Policy from time to time. Updated versions become effective upon publication on the Platform.
Quality & Grading Standards
Quality & Grading Standards
1. Introduction
At Ragora, quality is the foundation of our business. Every product supplied through the Ragora Platform is carefully sourced, inspected, graded, packed, and distributed according to our internal quality standards.
Our grading system is designed to provide transparency and consistency for retail customers, wholesalers, distributors, supermarkets, hotels, restaurants, and institutional buyers.
2. Our Quality Commitment
Ragora is committed to:
- Sourcing quality agricultural products from trusted farmers and suppliers.
- Conducting quality inspections before dispatch.
- Maintaining hygienic handling and packaging practices.
- Providing consistent grading standards.
- Ensuring transparency in product descriptions.
- Continuously improving quality management processes.
3. Product Inspection Process
Before dispatch, products may undergo one or more of the following inspections:
- Visual quality inspection
- Size verification
- Weight verification
- Moisture assessment (where applicable)
- External defect inspection
- Packaging inspection
- Quantity verification
- Final dispatch approval
Inspection methods may vary depending on the product category.
4. Ragora Garlic Grading System
Ragora currently classifies garlic into three quality grades:
Prime Grade
Prime Grade represents the highest quality garlic offered by Ragora.
Typical characteristics include:
- Carefully graded
- Premium appearance
- Uniform bulb size
- Uniform shape
- Well-cured
- Clean outer skin
- Minimal visible defects
- Longer shelf life under proper storage
- Suitable for premium retail, gifting, supermarkets, and discerning consumers
Examples:
- Kodai Prime Garlic
- Himalayan Prime Garlic
Standard Grade provides excellent value while maintaining good quality.
Typical characteristics include:
- Good overall appearance
- Semi-graded
- Minor natural size variation
- Minor cosmetic imperfections
- Fully cured or semi-cured depending on harvest conditions
- Suitable for households, retailers, restaurants, and general wholesale
Examples:
- Kodai Standard Garlic
- Himalayan Standard Garlic
- Malwa Standard Garlic
Economy Grade
Economy Grade is intended for value-conscious buyers and bulk users.
Typical characteristics include:
- Mixed bulb sizes
- Mixed appearance
- Functional cooking quality
- Greater natural variation
- Suitable for wholesale markets, food processing, catering, hotels, and commercial kitchens
Examples:
- Malwa Economy Garlic
- Kashmiri Economy Garlic
5. Garlic Size Classification
Where applicable, Ragora may classify garlic according to approximate bulb diameter.
Current reference classifications include:
Grade | Approximate Bulb Size |
Super Premium (AAAAA+) | 50 mm and above |
Extra Large (AAAA / XL / Jumbo) | 45–50 mm |
Large (AAA / L / Gola / BOM) | 40–45 mm |
Medium (AA / M / BOM) | 30–40 mm |
Small (A / B / C / Podi / Pearl) | 30mm and below |
Solo | Size varies on products |
Loose | Size varies on products |
Size classifications are approximate and may vary slightly between harvest seasons and growing regions.
6. Product Origins
Ragora may source garlic from multiple agricultural regions, including:
- Kodaikanal (Tamil Nadu)
- Himachal Pradesh
- Madhya Pradesh (Malwa Region)
- Kashmir
- Rajasthan (Marwar)
- Nilgiris
Availability depends on seasonal production and procurement.
Origin information is provided for customer reference and does not imply a guarantee of year-round availability.
7. Curing Standards
Depending on product type and customer requirements, garlic may be supplied as:
Fully Cured
- Lower moisture
- Longer shelf life
- Better suited for storage and retail
Semi-Cured
- Moderate moisture
- Suitable for faster consumption
- Common for certain seasonal supplies
Product descriptions will indicate the applicable curing status where relevant.
8. Natural Characteristics
Customers acknowledge that agricultural products naturally vary due to factors including:
- Climate
- Soil conditions
- Rainfall
- Farming practices
- Harvest timing
- Storage conditions
Accordingly, products may differ in:
- Colour
- Shape
- Skin thickness
- Aroma
- Moisture
- Root trimming
- Outer skin appearance
These variations are normal and are not considered manufacturing defects..
9. Quality Assurance
Ragora endeavors to dispatch only products that meet the selected grade. Despite careful inspection, occasional variations may occur due to the natural characteristics of agricultural produce. Where genuine quality concerns arise, customers should refer to the Ragora Return, Refund & Replacement Policy.
10. Storage Recommendations
To help preserve product quality, customers should:
- Store garlic in a cool, dry, and well-ventilated place.
- Avoid exposure to direct sunlight.
- Keep products away from excessive moisture.
- Do not store garlic in sealed plastic bags for extended periods.
- Inspect products periodically during long-term storage.
Improper storage after delivery may affect product quality and shelf life.
11. Food Safety
Customers are encouraged to inspect agricultural products before consumption.
Although every reasonable effort is made to maintain quality, natural agricultural products should be cleaned and prepared appropriately before use.
12. Continuous Improvement
Ragora regularly reviews its quality standards based on:
- Customer feedback
- Market expectations
- Supplier performance
- Industry best practices
- Operational improvements
Quality standards may be updated from time to time to support continuous improvement.
Product Disclaimer
Product Disclaimer
1. General Disclaimer
Ragora supplies agricultural products that are naturally grown and seasonal. As such, products may exhibit normal variations in appearance, colour, size, shape, moisture content, aroma, and outer skin.
Product images displayed on the Platform are for illustrative purposes only and may not exactly represent the products delivered.
2. Weight Variation
While Ragora makes every reasonable effort to ensure accurate weights, minor variations may occur due to natural moisture loss during storage and transportation.
3. Colour & Appearance
Natural differences in colour, skin texture, and bulb appearance are inherent characteristics of agricultural produce and do not indicate poor quality.
4. Seasonal Availability
Certain varieties and origins may be available only during specific harvest seasons. Product availability is subject to market supply and procurement.
5. Storage Responsibility
After delivery, customers are responsible for storing products in appropriate conditions. Ragora cannot be held responsible for deterioration caused by improper storage or handling after delivery.
6. Nutritional Information
Any nutritional information provided on the Platform is for general informational purposes only and should not be considered medical, nutritional, or professional advice.
Customers with allergies, dietary restrictions, or medical concerns should consult a qualified healthcare professional before consumption.
7. Limitation of Representation
Descriptions relating to quality grades, origin, and characteristics are intended to assist customers in making informed purchasing decisions. They should not be interpreted as guarantees of absolute uniformity, as agricultural products naturally vary from one harvest to another.
8. Policy Updates
This Product Disclaimer may be updated periodically to reflect changes in business practices, product offerings, or applicable legal requirements.
Contact
Questions regarding Policies may be directed to Ragora Customer Support using the official contact details available on the Platform.
